Shipping policy

Lost Patina Mercantile — Purchase & Shipping Policy

Thank you for shopping with Lost Patina Mercantile. Every piece in our collection has been hand-selected with intention, and handled with care before it ever makes its way to you. Our small family works hard behind the scenes to make sure your turquoise treasures arrive safely and beautifully.

Order Processing & Turnaround Time

Orders typically ship within 1-3 business days of purchase. If you have questions about your order timeline please don't hesitate to reach out to us.

Tracking Responsibility

Once your order ships you will receive a tracking number by email and you are responsible for monitoring tracking updates and contacting the carrier directly for delivery scheduling or location questions. 

Travel & Buying Trips

Lost Patina Mercantile is always on the go. If there will be any delays, we will reach out to you directly. We will always post on our social media platforms if we will be out of town.

 

 Payment Options

We accept all major credit cards, debit cards, PayPal, Shop Pay, and Apple Pay at checkout. Shop Pay Installments may be available for qualifying orders — look for the option at checkout.

Shipping & Delivery

All orders are shipped via USPS or UPS with tracking provided. To protect both our customers and Lost Patina Mercantile:

  • All packages are fully insured
  • Lost Patina Mercantile reserves the right to require signature confirmation or additional verification for any order at our discretion

Shipping Address Responsibility

Customers are responsible for entering the correct shipping address at checkout. Lost Patina Mercantile is not responsible for orders shipped to incorrectly entered addresses. Please double check your shipping information before completing your purchase.

Delivery Confirmation

Once a package is marked Delivered by the carrier the order is considered fulfilled. We encourage you to select a secure delivery location or ensure someone is available to receive your package — especially for higher value pieces.

Missing Packages & Shipping Claims

If your package appears lost in transit please notify us as soon as possible so we can assist you through the process.

Lost Patina Mercantile follows the official procedures set by USPS and UPS for all lost package claims. Please note:

  • Claims cannot be filed until 30 days after the shipment date per carrier policy
  • Store credit or replacements cannot be issued until the carrier's investigation has concluded and the claim has been approved
  • We will assist with the claim process and provide updates whenever possible

We genuinely appreciate your patience while these investigations are completed and will do everything in our power to advocate for you with the carrier.

Fraud & Payment Protection

Lost Patina Mercantile reserves the right to hold, verify, or cancel any order that appears suspicious or requires additional payment verification. Customers may be contacted to confirm order details before shipment.

Refused Deliveries

Packages refused by the recipient or returned due to delivery issues may be subject to additional shipping costs and any return shipping fees charged by the carrier.

Order Questions

The fastest way to reach us about an order is by replying directly to your order confirmation email — this helps us locate your order quickly and get you an answer fast.

Please note we are unable to assist with order issues through social media messages or comments as notifications are easily missed.

You may also reach us directly at:
michelle@lostpatinamercantile.com

We typically respond within 48 business hours.

Thank You

Lost Patina Mercantile was built on authenticity, faith, and a love for patina. Every piece we carry speaks to us in its own way — and we are honored that you chose to let it become part of your story.

Thank you for your support. It means everything to this small brand.

Now go wear the good stuff. Every single day. 

— The Lost Patina Mercantile Team